Terms and Conditions
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the monoPlay website, accessible at monoplays.gb.net (“Website”, “we”, “us”, “our”).
1.2. By registering, accessing, or using any services on the Website, you confirm that you have read, understood, and agreed to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.
1.3. If you do not agree with any part of these terms, you must not use or access the Website or its services.
2. Definitions
- Player/User/You: Any individual who accesses, registers, or uses the Website.
- Account: A personal profile registered on the Website.
- Games: All casino, live dealer, and other gambling products provided on the Website.
- Operator: The company licensed and authorised to operate monoPlay.
- Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction, whichever is higher, to register and play on monoPlay.
3.2. You are solely responsible for ensuring that your use of the Website complies with all applicable laws and regulations in your country or region.
3.3. Employees of the Operator, its affiliates, licensees, and their immediate family members are prohibited from registering or playing.
3.4. By using the Website, you confirm that you are not excluded from gambling under any self-exclusion scheme or regulatory restriction.
4. Account Registration and Security
4.1. Only one account per person, household, device, or IP address is permitted.
4.2. You must provide accurate, current, and complete information during registration, including full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.
4.4. We reserve the right to request identity verification at any time, which may include documents such as a passport, driving licence, utility bill, or bank statement.
4.5. Providing false, incomplete, or misleading information may result in account suspension, termination, and forfeiture of winnings.
5. Deposits and Withdrawals
5.1. Deposits must be made using payment methods registered in your name.
5.2. Deposit and withdrawal limits apply; please refer to the Banking section on the Website for full details.
5.3. We do not charge fees for deposits or withdrawals, though third-party providers may apply charges.
5.4. Withdrawals will be processed using the same payment method as deposits, where possible.
5.5. Withdrawals may be subject to verification checks, including document requests to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
5.6. We aim to process withdrawal requests promptly; however, we are not responsible for delays caused by payment providers.
6. Account Management
6.1. You are responsible for all activities carried out via your Account.
6.2. You must keep your Account information up to date.
6.3. You may close your Account at any time by contacting Customer Support.
6.4. We reserve the right to suspend, restrict, or close Accounts suspected of fraud, collusion, abuse, or breach of these T&Cs.
6.5. Forgotten passwords can be reset via the Website’s recovery tools or Customer Support.
7. Inactive and Dormant Accounts
7.1. Accounts with no login or transactional activity for 12 months will be classified as dormant.
7.2. Dormant Accounts may incur a monthly inactivity fee, deducted from your balance, after prior notification.
7.3. Accounts with zero balances may be closed after prolonged inactivity.
7.4. You may reactivate dormant Accounts by contacting Customer Support.
8. Responsible Gambling
8.1. monoPlay is committed to promoting responsible gambling and complies fully with the UK Gambling Commission’s requirements.
8.2. We provide tools such as deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.
8.3. If you feel your gambling may be problematic, please use our responsible gambling tools or seek assistance from support services.
8.4. For confidential help, please visit GamCare or the BeGambleAware website.
9. Prohibited Conduct
9.1. You must not engage in any fraudulent, deceptive, or illegal activities, including but not limited to:
- Money laundering or financing unlawful activities;
- Use of automated bots or software to manipulate gameplay;
- Collusion or sharing of accounts;
- Creating multiple accounts to abuse bonuses or promotions;
- Bypassing geographical restrictions using VPNs or proxies.
9.2. Breaches may result in account suspension, closure, and confiscation of winnings.
10. Bonuses and Promotions
10.1. All bonuses and promotional offers are subject to specific terms, including wagering requirements, expiry dates, and game restrictions, detailed on our Promotions page.
10.2. Abuse or exploitation of bonuses, including multi-accounting or collusion, is strictly prohibited.
10.3. We reserve the right to withhold or revoke bonuses and winnings if misuse is detected.
11. Game Fairness and Technical Issues
11.1. All games on monoPlay are provided by licensed and certified software suppliers and use Random Number Generators (RNGs) to ensure fair outcomes.
11.2. We reserve the right to void bets or winnings resulting from technical malfunctions, errors, or breaches of these T&Cs.
12. Liability
12.1. monoPlay is not liable for any losses or damages arising from use of the Website, including technical failures, interruptions, or delays.
12.2. You accept all risks associated with online gambling, and our total liability is limited to the amount of your last deposit.
12.3. We do not accept responsibility for the content or security of external websites linked from our platform.
13. Data Protection and Privacy
13.1. Your personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.
13.2. We implement robust security measures to protect your information.
13.3. For further details, please review our full Privacy Policy available on the Website.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on the Website are owned by monoPlay or its licensors.
14.2. You may not reproduce, distribute, or use any content without our explicit written permission.
15. Complaints and Dispute Resolution
15.1. If you have a complaint, please contact our Customer Support team via email or live chat.
15.2. We aim to resolve disputes promptly and fairly.
15.3. If dissatisfied with our resolution, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) service or the UK Gambling Commission.
15.4. All complaints must be submitted in writing.
16. Changes to Terms
16.1. We reserve the right to update or amend these T&Cs at any time.
16.2. Significant changes will be communicated via the Website or email.
16.3. Continued use of the Website after updates constitutes acceptance of the revised terms.
16.4. It is your responsibility to review these T&Cs regularly.
17. Contact Information
For questions or support regarding these Terms and Conditions, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and playing on monoPlay, you confirm that you have read, understood, and agreed to these Terms and Conditions.
