monoPlay Privacy Policy

At monoPlay, accessible via monoplays.gb.net, protecting your privacy and personal data is a priority. This Privacy Policy details how we collect, process, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005.

By using our services, you agree to the terms outlined here. If you do not consent to this policy, please refrain from using our website or services.

1. Data Controller

monoPlay is the data controller responsible for your personal information. Our registered office is in the United Kingdom. For any questions regarding your data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

Full name
Contact details: email address, telephone number, postal address
Date of birth and gender
IP address and device information (browser type, operating system)
Account registration and profile details
Transaction records including deposits, withdrawals, and payment methods
Usage data such as login times, game preferences, and interaction history
Documents for identity verification and compliance with licensing requirements
Special category data (e.g., health information) only if voluntarily provided, such as for self-exclusion or responsible gambling purposes
Information from third parties for fraud prevention, credit checks, and responsible gambling monitoring

3. How We Use Your Data

Your personal data is used strictly for the following purposes:

To create, manage, and maintain your user account
To verify your identity, age, and eligibility to gamble, in compliance with UK Gambling Commission regulations
To process deposits, withdrawals, and payments securely and efficiently
To detect and prevent fraud, money laundering, and other criminal activities
To comply with legal and regulatory obligations, including record keeping and reporting
To communicate with you about your account, transactions, and service updates
To personalise your gaming experience and tailor offers or promotions
To send marketing communications, but only with your explicit consent
To analyse and improve our services and website performance
To support responsible gambling initiatives, including self-exclusion and limit setting

4. Legal Basis for Processing

monoPlay processes your personal data under one or more of the following lawful bases:

Contractual necessity: to perform our agreement with you, such as providing gaming services and processing payments
Legal obligation: to comply with UK gambling laws, anti-money laundering requirements, and tax regulations
Legitimate interests: to protect our platform and users from fraud, improve services, and ensure security, balanced against your rights
Consent: for marketing communications and any processing of special category data where required

5. Data Retention

Your personal information is retained only as long as necessary to fulfil the purposes set out in this policy and to comply with legal obligations. Typically, data is kept for up to five years after your account closure or last activity. Certain data may be retained longer if required by law, for example, for ongoing investigations, self-exclusion periods, or regulatory audits.

6. Marketing Communications

We will only send you marketing messages if you have given your explicit consent. You can manage your preferences or withdraw consent at any time via your account settings or by following the unsubscribe link in any marketing email. We do not share your marketing preferences with third parties without your consent.

7. Cookies and Tracking Technologies

monoPlay uses cookies and similar technologies to enhance your experience, including:

Ensuring website functionality and security
Remembering your preferences and login details
Analysing website traffic and user behaviour to improve our services
Delivering personalised advertisements in compliance with your consent

You can manage or disable cookies through your browser settings; however, some cookies are essential for the website to operate correctly.

8. Sharing and International Transfers

We may share your data with trusted third parties, including:

Payment processors and financial institutions
Regulatory and law enforcement authorities as required by law
Fraud prevention and identity verification agencies
Service providers within our corporate group
Third parties authorised by you

If your personal data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your rights.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

Under UK GDPR, you have the following rights concerning your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to rectification of inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in specific circumstances
The right to restrict or object to certain processing activities
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting prior lawful processing
The right not to be subject to automated decision-making with significant effects, including profiling

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

11. Changes to This Policy

monoPlay may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We recommend reviewing this page regularly. Continued use of our services after updates indicates acceptance of the revised policy.

12. Complaints

If you believe we have not handled your data in accordance with applicable laws, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection authority, via their website: https://ico.org.uk.

13. Responsible Gambling

monoPlay is committed to promoting responsible gambling. If you need support or advice, please visit the UK Gambling Commission’s responsible gambling page or contact organisations such as BeGambleAware.

Last updated: June 2024