Responsible Gaming at monoPlay

At monoPlay, we are dedicated to ensuring that gambling remains a safe, fair, and enjoyable activity for all our customers in the United Kingdom. We recognise that while gaming is a form of entertainment, it can sometimes lead to harmful behaviour for a minority of players. Our commitment is to provide a secure environment, comprehensive support, and effective tools to help you maintain control over your gambling habits.

Our Commitment to Safe Gambling

monoPlay operates under the strict regulations of the UK Gambling Commission (UKGC), adhering to all legal requirements designed to protect players and promote responsible gambling. We continuously review and improve our policies and procedures to safeguard your well-being and comply with the UK Gambling Commission standards.

Tools to Help You Stay in Control

We offer a variety of practical features within your account to help you manage your gambling responsibly:

Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to help manage your spending.
Wager and Loss Limits: Define maximum stakes or losses over a chosen period to prevent overspending.
Session Time Limits: Choose how long you want to play per session, with reminders to help you take breaks.
Time-Out: Take a short break from gambling by self-excluding for 24 hours up to 30 days.
Self-Exclusion: For longer breaks or if you feel you need to stop gambling, you can self-exclude for periods of six months, one year, or more.
Permanent Account Closure: If you decide to stop gambling altogether, you can request to close your account permanently.

Recognising the Signs of Problem Gambling

Gambling should always be a fun and controlled activity. If you notice any of the following signs in yourself or someone you care about, it may indicate a gambling problem:

Trying to win back money lost by gambling more (chasing losses)
Borrowing money or selling possessions to fund gambling
Spending longer or more money gambling than intended
Neglecting work, school, family, or social obligations
Using money intended for essentials such as bills or rent to gamble
Feeling anxious, restless, or preoccupied with gambling
Experiencing arguments or conflict related to gambling behaviour

If you identify with any of these signs, we strongly encourage you to take action early by using our responsible gaming tools and seeking professional help.

Best Practices for Responsible Gambling

To keep gambling enjoyable and under control, consider the following advice:

Set a loss limit and never exceed it.
Treat gambling strictly as entertainment, not as a way to make money.
Avoid gambling with borrowed money or funds needed for essentials.
Set time limits and take regular breaks during play.
Maintain a balanced lifestyle with other hobbies and social activities.
Never gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
Only gamble with money you can afford to lose.

Self-Assessment and Support Services

If you are unsure about your gambling habits, monoPlay offers an anonymous self-assessment quiz accessible within your account. This tool can help you evaluate your behaviour and identify potential risks.

For personalised advice or support, please contact our dedicated Responsible Gambling Team at [email protected] or use our Live Chat service available 24/7.

How to Take a Break or Close Your Account

We understand that sometimes the best step is to take a break or stop gambling altogether. Here are your options:

Time-Out: Temporarily suspend your account for 24 hours up to 30 days via your account settings.
Self-Exclusion: For longer-term breaks, self-exclude for six months, one year, or more by contacting our support team.
Permanent Closure: Request permanent account closure by emailing [email protected] or via Live Chat.

Please remember to withdraw any remaining funds before closing your account. Accounts closed for non-gambling-related reasons may be considered for reactivation only after a thorough safety review and at the sole discretion of our Responsible Gambling Department.

Protecting Minors from Gambling

monoPlay strictly enforces the legal age limit of 18 years and over for gambling in the UK. We employ robust age verification and identity checks during registration to prevent underage gambling.

We also encourage parents and guardians to use parental control software such as Net Nanny or Qustodio to restrict access to gambling sites. It is important to keep your account login details confidential and log out after use, especially on shared devices.

For more information on child internet safety, visit betterinternetforkids.eu.

Help for Gambling-Related Problems

If you or someone close to you is experiencing difficulties with gambling, professional help is available. Trusted UK organisations include:

Additionally, you can download and install tools such as BetBlocker to block access to gambling sites across your devices.

For confidential support from monoPlay, please contact our Responsible Gambling Team at [email protected].

Contact Us

If you have any questions about responsible gambling or need assistance, please reach out to us at any time via email at [email protected] or through our Customer Support Live Chat.

Remember: Gambling should always be an enjoyable and controlled activity. Stay mindful, use the tools available, and never hesitate to seek help if you feel your gambling is becoming a problem.